Returns / HEMZIMA CORP
Effective date: September 28, 2026. We want orders from HEMZIMA.com to match their descriptions and arrive in good condition. This policy explains voluntary returns, problems with goods, and refunds. It applies to purchases from HEMZIMA CORP and does not limit consumer rights that apply where you live.
1. Voluntary 30-day returns
For a change of mind, you may ask to return an eligible item within 30 days after delivery. Under this voluntary policy, the item should be unused, undamaged, and in its original packaging with included components and labels where reasonably possible. Please keep proof of purchase. The voluntary policy does not make an item ineligible for a legally required remedy when it is faulty, damaged, incorrectly supplied, or subject to a statutory withdrawal right.
2. How to request a return
Use our Contact page and provide your order number, the items you wish to return, the delivery date, and the reason for the request. If an item is damaged or incorrect, include clear photographs where possible. We will review the request and provide the correct return instructions, destination, and any available label. Do not send goods to our company mailing address or to a carrier location without instructions; it may not be able to receive returns. Keep the shipping receipt and tracking number until the return is resolved.
3. Bedding, hygiene, and mattresses
Bedding and mattresses can require special packaging or collection. For a voluntary change-of-mind return beyond any statutory right, used or damaged items may be refused if they cannot reasonably be resold. We will not impose a blanket exclusion merely because a mattress has been unpacked where applicable law gives you a right to inspect and return it. A lawful hygiene exception may apply to particular sealed goods when the conditions of that exception are met; it is not an automatic rule for all bedding. We will explain any applicable limitation for the specific product and destination, and defective or misdescribed goods remain subject to legal remedies.
4. Return shipping costs
For a voluntary change-of-mind return, you are responsible for the direct cost of sending the item back unless we offer a prepaid return or applicable law requires otherwise. Bulky items such as mattresses may cost more to return than standard parcels. Please contact us for return arrangements before dispatch. If an item cannot normally be returned by post, any expected cost for which you are responsible will be disclosed before purchase where the law requires it and confirmed in the return instructions. We cover reasonable return shipping when we sent the wrong item or an item arrives faulty.
5. Damaged, incorrect, or faulty goods
If something arrives damaged, incomplete, or materially different from the listing, contact us as soon as reasonably possible. Describe the problem and provide your order number. Depending on the circumstances and applicable law, the remedy may be repair, replacement, a price reduction, or a refund. We will not require original packaging as a condition of a statutory remedy when the law prohibits that condition. This policy does not reduce any legal guarantee or warranty that applies to your purchase.
6. EU and other mandatory withdrawal rights
Where EU distance-selling law applies, eligible consumers generally have 14 days after receiving goods to tell us they are withdrawing from the purchase without giving a reason, and a further 14 days to send the goods back. You may use the Contact page to give clear notice of withdrawal. We refund payments as required by law, including the cost of standard outbound delivery where required; additional charges for a more expensive delivery option may be excluded. We may wait until the goods are returned or you provide evidence of sending them back, where the law allows. The customer is generally responsible for direct return costs where this was disclosed as required. A consumer may be responsible for diminished value caused by handling beyond what is necessary to examine the goods, as permitted by law. Any longer 30-day voluntary return period stated above is in addition to these rights.
7. Refunds and exchanges
We will confirm the outcome of a return after reviewing the item or evidence, as appropriate. Approved refunds are sent to the original payment method unless a different method is agreed and legally permitted. Your provider may take additional time to post the credit. We process refunds within the time required by applicable law and will explain any lawful deduction before finalizing it. To obtain a different size or item, contact us about the original order; an exchange may be handled as a return and a separate new purchase depending on availability.
8. Cancellations and contact
If you need to cancel before dispatch, contact us immediately through the Contact page. We will confirm whether fulfillment can be stopped; if it cannot, the return procedure and applicable rights will govern. HEMZIMA CORP’s mailing address is 127 N Higgins Ave, Ste 307D #3151, Missoula, MT 59802, USA. Please do not use that mailing address for returns without our instructions.