Shipping / HEMZIMA CORP
Effective date: September 28, 2026. This Shipping Policy explains how HEMZIMA CORP handles orders placed on HEMZIMA.com. The delivery options, charges, and estimates applicable to your order are those displayed at checkout and in the order communications. We ship only to destinations offered at checkout; a market or country is not available merely because you can view the website from there.
1. Order review and preparation
After you place an order, we review payment authorization, item availability, and the shipping information provided. Processing time is the time needed to prepare an order before handoff to the carrier; transit time begins after that handoff. Weekends, public holidays, verification requests, and oversized products may affect these stages. If a product has a special delivery requirement or a different dispatch estimate, we will identify it in the product or checkout information or contact you before proceeding where required.
2. Destinations, methods, and charges
The shipping methods and prices shown at checkout depend on the destination, cart contents, parcel size, and available carriers. Bedding and small accessories may ship separately from bulky items such as mattresses. If an order is divided into multiple shipments, we will tell you when tracking information is available. We do not promise a particular carrier, service, or shipping price unless it was offered for your order. Taxes and other charges collected by us are shown before you submit payment. Where cross-border duties or import fees may apply, any amount not collected by us remains subject to the terms disclosed at checkout and applicable law; contact us before ordering if you need clarification.
3. Delivery estimates and delays
Any delivery date or range supplied at checkout or in an order update is an estimate unless expressly stated as guaranteed. We will make reasonable efforts to meet the time communicated for the order. If we learn that we cannot ship within the stated time, or within the time required by applicable law when no time was stated, we will notify you, explain the revised estimate when possible, and offer the choice of accepting the delay or canceling for a refund where the law requires. For U.S. online orders with no stated shipping time, applicable rules generally require shipment within 30 days unless a permitted exception applies. For EU consumers, delivery normally must occur within 30 days unless another time was agreed. These legal requirements do not replace a shorter delivery commitment made for your specific order.
4. Address accuracy and unsuccessful delivery
Please provide a complete delivery address, including apartment or unit information when relevant, and check it in your order confirmation. If you notice an error, contact us through the Contact page immediately. We cannot guarantee a change after an order is packed or handed to a carrier. If a package is returned because of an incomplete address, repeated failed delivery, or refusal, we will contact you about the available options and any lawful, disclosed additional shipping cost before a new shipment is arranged. Your mandatory consumer rights remain unaffected.
5. Tracking, missing parcels, and damage
Where a carrier offers tracking, it will be sent through the order notification channel after dispatch. Carrier scans are estimates of progress; a “delivered” scan does not resolve a genuine non-delivery claim. If an order has not arrived within the communicated window, or if the tracking information appears incorrect, contact us with your order number so we can investigate with the carrier. If the outer package or item arrives damaged, keep the packaging where practical and send us photographs and a description through our Contact page. We will explain the available remedy under our Return & Refund Policy and applicable law.
6. Risk and responsibility
Responsibility for goods during transport is determined by the law applicable to your purchase. For consumers where the law requires it, risk does not pass to you until you or someone you designate receives the goods. We will not treat a carrier scan alone as proof that a disputed package reached you. If you arrange a carrier outside the delivery options we offered, different legal rules may apply.
7. Contact
For questions about a delivery method, a mattress shipment, a delay, or a missing package, use our Contact page and include your order number. HEMZIMA CORP’s mailing address is 127 N Higgins Ave, Ste 307D #3151, Missoula, MT 59802, USA. This is not an address for sending product returns; request return instructions first.